Give your customers the best click and collect experience
Improve your click and collect with fast, actionable data
Click and collect is great for business. But how can you make sure you're giving your customers the very best experience? Let us help, with our digitally enabled mystery shopping checks from trusted local people.
Utilise trusted, local mystery shoppers
Our widespread network of Shepherds means you can quickly check locations all across the country. We have a Shepherd within roughly 5 minutes of each location.
Check and improve your customer experience
Measure how well you click and collect service works from a customer perspective. Check the whole journey from ordering online to picking up the products.
Monitor performance over time
Get access to trend information and view performance of your click and collect service over time. Measure how performance and customer experience varies by time and location.
Get accurate data without leaving your desk
Our network of Shepherds are on the case! We’ll send real-time data straight to your inbox, meaning you won’t have to send employees across the country.
What we check
Our Shepherds will check all aspects of the click and collect experience, from start to finish. Get an understanding of how your customers feel about ordering online, to picking up items.
- Online experience
- Retailer communication
- In store experience
- Collecting items
- Order and overall experience
Real-time digital reports
Receive quality, actionable data in an instant
Once we've built our checklist with you, our Shepherds will answer questions, add commentary and take photos all within the Shepper app. You'll receive reports and summary data straight to your inbox in real-time, allowing you to quickly right any wrongs.
Shepper provided fantastic support on a very last-minute audit of four promotional display units across 300 stores, providing pictures of location and quality of the units in each store.
Assistant Visual Merchandising Manager at L'Oréal
How it works
On-demand and tailored to you
Together we build your task list. Checks are completely customised to your needs. Choose the types of tasks and the data format that you need.
You get reports and comprehensive data straight to your inbox. Individual reports along with structured data are aggregated into easy to use dashboards for you to action.
Let us know what kind of checks you need and we'll be in touch.