Give your customers the best in-store experience

Speak to an advisor about our Covert Customer Journey Audits

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Track your customer journey at scale

With our widespread and dynamic network of Shepherds, we can visit thousands of locations in a matter of days.

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95% coverage SLA

We commit to high SLA’s due to our dynamic crowd of Shepherds and smart questionnaires. Whether you need a specific week, day or hour, our local shepherds are there.

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Reliable and accurate data

Due to our Smart Questionnaires, we can guarantee reliable and accurate data collection on all the touch points you require, with additional QA from our in-house team.

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Our solution

Complete visibility on in-store activities

Our covert customer journey audits give you complete visibility on in-store activities, fast. We'll provide you with the data you need to ensure you get the most ROI in training and promotions. We'll also alert you to any areas which are falling short so you can take action.

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Our checks

What we can check

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Customer experience

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Staff engagement

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Training ROI

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Incentivisation projects

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Customer journey touchpoints

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Commercial skills

How it works

On demand and tailored to you

Working with us is easy and fast. We’ll get your project quickly and create a project management plan to ensure we operate safely, responsibly and at 95% completion​.

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You book

Choose your product and define your KPIs. Pick one of our standard checks or work with our team of analysts to build a bespoke template.

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We check

Our network of Shepherds carry out your checks using the Shepper App. Our in-house QA team then reviews every data point.

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You receive

We push your data to intuitive, user-friendly dashboards.

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Fast, actionable data without leaving your desk

Our network of hyper-local Shepherds are available nationwide to check your products in retail locations ranging from the big name supermarkets to independent convenience stores. Whether you need photos, video or text; daily, weekly or on a tactical basis, we provide a flexible and agile solution and always invest time to meet your needs.”

 

Find out more

Download our retail products brochure

Download our brochure to find out more about our covert customer journey audits and other retail products.

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Find out how we work

Speak to one of our expert Advisors

Try Shepper for yourself and get an in-depth overview of how we can integrate with your business.